The Market strategy of Época Gold is and always be based on values
This way, Época Gold assumes as it politics:
Maintain current customers by trying to consolidate and increase with them,
as well as fostering close relationships with suppliers to ensure the quality and effectiveness of the products supplied;
Provide employees with the necessary training, this way they can develop their activities with competently, in search of a growing motivation for the internal organization of work, oriented towards to the increment of their productivity;
Get total customer satisfaction, providing the requested products/services according to their specifications and requirements, always trying to exceed their expectations, according to legal requirements, normative and regulatory, as well as other requirements that Época Gold subscribes to;
Ensure internal control of compliance with implemented procedures to avoid mixing certified products with non-certified products during production;
Continuously improve the quality and flexibility of our products/services by efficiently addressing potential complaints and nonconformities.
Relationship with customer and suppliers
Chain of Custody FSC®
Época Gold also warrants that have no connection with the following activities:
- a) Cut and/or illegal trade of wood and other forest products;
- b) Violation of traditional methods and human rights, in forest operations;
- c) Destruction of high conservation values
in forest operations;
- d) Intensive conversion of forests into plantations or other uses, other than the forest;
- e) Introduction of genetically modified organisms in forest operations;
- f) Violation of none of the principles of ILO Core Conventions1
1As defined in the Declaration of the ILO, to the principles and rights from work.
The Management Época Gold bets on continuous growth in an organized and sustained manner in our market, respecting customers, competition and suppliers to ensure the quality of the products supplied, in order to be a reference company.
The Management Época Gold asks all his staff to collaboration, commitment and responsibility during this process, in order to continuously improve its effectiveness, pledging to provide the company with the resources necessary to comply this Quality Policy and FSC®.